Matinee Series - Frequently Asked Questions

Matinee-web-header


About the Matinee Series

Diana Wortham Theatre's popular Matinee Series for students and families features high quality, curriculum-related performances by professional, nationally touring companies. Diana Wortham Theatre serves over 9,000 students and teachers each year, stretching minds, working imaginations and deepening learning. Due to demand, this season features more performances to serve even more students.

Who can attend a matinee?

Age Recommendations

What if I can't afford to bring my class to a matinee?

How do we get to Diana Wortham Theatre?

Where do we drop off students? Park our school bus?

Where do we park our cars?

How does payment work?

What forms of payment do you accept?

What if I have absent students on the day of the show?

Do I have to pay for a child if he/she sits on my lap?

What if we have a snow date or a delay in our district?

What time should we arrive?

Do you issue tickets to our group?

Will we receive playbills?

Do you provide study guides?

Where will we sit in the theatre?

What services do you offer for my special needs student?

Can we take pictures?

Behavior

Can we bring our lunches with us?



WHO CAN ATTEND A MATINEE?

Matinee Series shows are open to any public, private, home, charter or magnet school students and their teachers in all grades. When possible, tickets are also available to the public. Children under the age of two may not attend a matinee performance.

AGE RECOMMENDATIONS

When possible, age or grade recommendations are listed for Diana Wortham Theatre matinee performances to help teachers judge the appropriateness of the content for their students. These are guidelines only based on information received from the producing companies.  The final decision on appropriateness is ultimately the teacher's decision.

WHAT IF I CAN’T AFFORD TO BRING MY CLASS TO A MATINEE?

Funding is available through the Y.E.S. Fund to subsidize ticket prices for students in the public school system who receive free or reduced lunches. Click here for more information and an application.

Click here for information regarding field trip grant opportunities through Target.
 

HOW DO WE GET TO DIANA WORTHAM THEATRE?

Click here to get directions.

WHERE DO WE DROP OFF STUDENTS? PARK OUR SCHOOL BUS?

The bus parking map previously available on our website is no longer current. Please contact Associate Director Rae Geoffrey for instructions: 828-210-9837 or rae@dwtheatre.com.

WHERE DO WE PARK OUR CARS?

Street parking is available downtown. Most parking is metered at $0.25 per 15 minutes for up to two hours. Come prepared with quarters!
There is also a parking garage attached to the building with a direct entrance into the balcony lobby off the third level of the garage. Fee for the garage is $5.00 per entrance.

HOW DOES PAYMENT WORK?

For groups of 10 people or less, payment is due when you place your reservation. For groups of 11 or more, payment is due three weeks prior to the performance. Teachers receive one free ticket for every ten paying students. After your due date, your purchase becomes a final, non-refundable sale.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Checks:  Make checks payable to Diana Wortham Theatre

Credit Cards: Visa, Mastercard and American Express

WHAT IF I HAVE ABSENT STUDENTS ON THE DAY OF THE SHOW?

Diana Wortham Theatre is unable to offer refunds for absent students.

DO I HAVE TO PAY FOR A CHILD IF HE/SHE SITS ON MY LAP?

All children 2 and older are required to purchase a ticket. Of course you are welcome to hold your child on your lap or to bring a booster seat to help them see the performance. Please note that children under 2 years of age are not permitted at matinee performances.

WHAT IF WE HAVE A SNOW DATE OR DELAY IN OUR DISTRICT?

If you are scheduled to come to the theatre during the winter months, your contract may list a snow date. If your school is canceled and you have a snow date in your contract, all monies and contractual obligations will be transferred to that date. If a snow date is not offered and school is canceled in your district, your money will be refunded minus a $25 registration fee. Home schools are subject to the snow days called in their county. Updates are available at 828-210-9837 after 6:00 AM on the day of the show.

WHAT TIME SHOULD WE ARRIVE?

Plan to arrive and check in at the theatre at least a half hour prior to the start of the performance. It takes a while to fit 500 students in the theatre! Tardy arrivals may cause the performance to start late and, consequently, may delay your return to school. If you are running late, please call the front desk at 828-257-4530 and ask them to let us know when to expect you.

DO YOU ISSUE TICKETS TO OUR GROUP?

Tickets are not printed for Matinee Series shows. You will receive an itinerary which may be used as a confirmation.

WILL WE RECEIVE PLAYBILLS?

Playbills are not usually provided for matinees as they are a distraction for children during the performance.

DO YOU PROVIDE STUDY GUIDES?

Links to downloadable Study Guides (when available) are posted on the Diana Wortham Theatre website on the individual event pages.

WHERE WILL WE SIT IN THE THEATRE?

The Diana Wortham Theatre is an intimate theatre with roughly 500 seats in an orchestra, balcony and mezzanine section. We do our best to fill the theatre to capacity to allow as many students as possible to see a performance. Due to its small size, there are very few “obstructed view” seats in our theatre. Matinee Series Seating is NOT assigned on a first come, first serve basis.  It is not possible to seat groups in requested areas or levels. Seating assignments take some creativity and hard work. The process can be equated to putting a puzzle together! All efforts are made to get you the best possible seating and to keep your group as consolidated as possible. We cannot move you and do not offer refunds in the case that you are unsatisfied with your seats. In some cases, public performances of the same show are offered in the evenings. At these shows, you many choose your seats when you reserve your tickets through the box office. To review the seating procedure on the day of the performance, click here.

WHAT SERVICES DO YOU OFFER FOR MY SPECIAL NEEDS STUDENT?

Diana Wortham Theatre is fully accessible with an elevator and several seating spaces for wheelchairs. However, it is imperative that teachers inform management of any special wheelchair seating needs when you send in your contract so that we may adequately prepare and assign seating. The theatre also has hearing assisted listening devices and can provide other services upon request.

CAN WE TAKE PICTURES?

Photography and recordings of any type are not permitted at matinees.

BEHAVIOR

Teachers, Parents and other chaperones are responsible for student behavior while you are at Pack Place. An appropriate number of adults must attend students at all times. We want you to have a great time at the performance and encourage involvement such as laughter, clapping and audience participation when appropriate. However, students who are disruptive will be escorted to the lobby by an usher or by theatre management. No refund will be offered to these students. Click here for a helpful synopsis about theatre etiquette for school groups.

CAN WE BRING OUR LUNCHES WITH US?

You are welcome to bring lunches and eat in the Pack Place Lobby after the performance. When you check in, please let management know you have school lunches and ask them where they can be stored until after the performance.

Didn’t find the answer to your question?
Call 828-257-4530 or email groupsales@dwtheatre.com.


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