Patron Information


If this information doesn't answer all your questions, please contact our Box Office by e-mail or phone (828-257-4530) and our staff will assist you!

Directions

Conveniently located in the heart of downtown Asheville, the entrance for Diana Wortham Theatre is marked by the location of the theatre’s marquee between 12 and 14 Biltmore Avenue.  Patrons enter the theatre through the breezeway between Marble Slab Creamery and White Duck Taco, and into a large interior courtyard with multiple glass doors leading to the theatre’s lower lobby and box office. The Wortham Theatre is just three blocks from I-240, Exit 5-A Merrimon Avenue.

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From the East

Take Exit 5-A, Merrimon Avenue from I-240 and follow signs to Pack Place. At the end of the exit ramp Turn Left back under the interstate. You are now on Broadway/Rt 25 South. Travel approximately 3 blocks to the crest of the hill. The BB&T building is on your right, Pack Square with the Vance Monument is to your left. The entrance to the parking deck is half a block on your left, just past the theatre's Marquee.



From the West 

Take Exit 5-A, Merrimon Avenue. Follow signs to Pack Place. At the end of the ramp, Turn Left onto Broadway/Rt 25 South. Travel approximately 3 blocks to the crest of the hill. The BB&T building is on your right, Pack Square with the Vance Monument is to your left. The entrance to the parking deck is half a block on your left, just past the theatre's Marquee.


From the South on Biltmore Avenue

Follow Biltmore Avenue into Downtown Asheville. The entrance to the theatre and parking deck is a half-block past the Fine Arts Theatre. Look for the marquee on your right.


From the North on Biltmore Avenue

Traveling south on Merrimon Avenue, after going under the underpass for I-240, Merrimon Avenue becomes Broadway. Follow the directions above for traveling from the East or West.


Parking

Parking is conveniently available in the privately-operated parking garage next to Pack Place, with access from Biltmore Avenue. To reach the deck from the above directions, continue over the crest of the hill. The entrance to the parking deck is on your left in the same block as Pack Place. When attending Diana Wortham Theatre events, we recommend parking on the first or third/top level for easiest access to Pack Place.  From the top/third level there is a door leading directly into Pack Place at the theatre's balcony level. Look for PACK PLACE directly above the door.

Parking is also available on the street at metered spots. Meters are not enforced after 6 pm Monday - Saturday or on Sunday.

If you're dining at a nearby restaurant prior to a performance, inquire about any special parking deals offered by the restaurant.

Box Office

The Diana Wortham Theatre Box Office  (828)257-4530 is located in the main lobby of the orchestra level and is open Mondays for phone orders only from 10:00am-4:00pm; open Tuesday through Friday from 10:00am to 4:00pm; open Saturdays from 12:00pm to 4:00pm; closed Sundays unless there is a performance; Box Office will open at 1:00pm and stay open until 30 minutes after curtain.

We look forward to your visit or call, and to learn how we can better serve you. The box office accepts MasterCard, Visa and American Express. 

Accessibility

The Diana Wortham Theatre is accessible to people with disabilities.  Should you have special seating needs, please advise the box office staff when ordering or purchasing your tickets. Please note that balcony level seating is not accessible for wheelchairs. The following services are offered to theatre patrons - please note those services that require advance notice.

AccessibilityWheelchair Logo

The theatre is accessible to individuals with limited mobility, including people who use wheelchairs. Accessible parking is available on the third/top level of the parking deck. From the top/third level there is a door leading directly into Pack Place at the theatre's balcony level; when you enter from this level, turn to your immediate right and the elevator is right there. From the courtyard/orchestra level entrance, the elevator is to your right, and the box office is to your left.


Assistive ListeningAssistive Listening Logo

Infrared hearing devices are available through the Pack Place Box Office at no charge to the patrons.


Audio DescriptionAudio Description Logo

Audio Description services can be made available with advance notice.


Large PrintLarge Print Logo

Playbill inserts are available in large print with advance notice.


Sign Language InterpretationSign Language Interpretation Logo

Sign Language Interpretation can be made available with advance notice.



Theatre Policies

In consideration of other patrons - 

  • Latecomers are seated at the discretion of management.
  • Babes-in-arms are not permitted.
  • Cameras and recording devices are not permitted inside the theatre.  Please check them with the house manager.
  • Please turn off all electronic devices such as beepers, cell phones, and watches.
  • No outside food should be brought into the theatre.
  • Beverages and snacks sold through concessions are allowed.
  • Smoking is not permitted.


Group Discounts

Group discounts are available for your group of ten or more for most Mainstage productions and other performances at the Diana Wortham Theatre.  Call our Group Sales office at (828) 210-9837 and ask about discounts, full section sales, tours, dinners, and receptions for your group event.

Gift Certificates

Diana Wortham Theatre Gift Certificates are available in any denomination and can be exchanged for tickets to any Mainstage or other productions at the Diana Wortham Theatre.  To order a gift certificate, call the DWT box office at (828) 257-4530, or stop by the next time you attend a show.

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